Terms & Conditions

Terms & Conditions

These Terms & Conditions govern your use of the Sag & Shawerma website, mobile applications and ordering services. By using our services, you agree to these terms.

Accounts

You are responsible for providing accurate account information and for keeping your account access secure.

Orders

Orders are subject to product availability, branch availability, delivery coverage and the restaurant's operating status at the time the order is placed.

We reserve the right to reject or cancel an order where necessary, including cases involving unavailable products, incorrect pricing, payment failure, delivery limitations or suspected misuse.

Prices and Payments

Prices displayed through our services are shown in the applicable currency and may change from time to time. The final order summary displayed before confirmation is the authoritative amount for the order.

Online payments are subject to the terms and availability of the supported payment provider.

Delivery

Delivery availability, fees, minimum order amounts and estimated delivery times may vary depending on the selected address and service area.

Estimated times are provided for guidance and may vary due to traffic, order volume, weather or other operational circumstances.

Cancellations and Refunds

Cancellation and refund eligibility may depend on the status of the order, payment method and whether preparation or delivery has already started.

Offers and Promotions

Coupons, loyalty rewards, discounts and promotional offers may have specific eligibility requirements, expiry dates and usage restrictions.

Acceptable Use

You must not misuse our website, applications, accounts, promotions or ordering systems, attempt unauthorized access or interfere with the operation or security of our services.

Changes to These Terms

We may update these Terms & Conditions when necessary. The latest published version will apply to use of our services.

Contact

For questions about these Terms & Conditions, please contact Sag & Shawerma through the contact information available on our website.