Privacy Policy

Privacy Policy

Sag & Shawerma respects your privacy and is committed to protecting the personal information you provide when using our website, mobile applications and services.

Information We Collect

We may collect information such as your name, mobile number, email address, delivery address, account information, order details and information necessary to provide our services.

When location features are used, we may process location information that you choose to provide for delivery or address selection.

How We Use Your Information

• To create and manage your account.
• To process and deliver your orders.
• To communicate with you about your orders and account.
• To provide customer support.
• To improve our products, services and digital experience.
• To prevent fraud, abuse and security incidents.

Payments

Online payments may be processed by third-party payment providers. Sag & Shawerma does not intentionally store complete payment-card information when payment processing is handled by those providers.

Refund & Cancellation Policy

1. Order Cancellation

Customers may request to cancel an order by contacting our customer support team at 19395.

Orders that have not yet entered preparation may be eligible for cancellation and a full refund.

Once food preparation has started, cancellation may not be possible.

2. Refund Eligibility

Refunds may be issued in the following cases:

• The order was successfully paid for but was not accepted or processed by the restaurant.
• The order was cancelled and approved by the restaurant.
• The customer was charged more than once for the same order.
• The order was not delivered due to an issue caused by the restaurant.

3. Refund Processing Time

Approved refunds will be processed through Paymob to the original payment method used for the transaction.

The time required for the refunded amount to appear in the customer's bank account may vary depending on the issuing bank and card provider.

4. Incorrect or Missing Orders

If an order arrives incomplete, incorrect, or damaged, customers should contact us immediately at 19395 so we can investigate and provide an appropriate solution.

Notifications

With your permission, we may send order updates, account notifications and other relevant communications through email, push notifications or other supported channels.

Sharing of Information

We may share information with service providers when necessary to operate our services, process payments, deliver orders, send communications or maintain our systems. We do not sell your personal information.

Data Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse or disclosure.

Your Choices

You may update certain account information through your account settings and may contact us regarding questions about your personal information.

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version published on this page will apply.

Contact Us

If you have questions regarding this Privacy Policy, please contact Sag & Shawerma through the contact information available on our website.

• Restaurant: Saj & Shawarma
• Hotline: 19395
• Website: https://sajsh.com

Sagshawrma@gmail.com